Mill Creek Beacon - Your Hometown News Source

Giving a Kind Word, More Often | Moment's Notice

 

Last updated 7/6/2021 at 1:05pm



“Kind words are worth much but cost little.” – George Herbert

Studies show that nearly 90% of consumers seek out and are influenced by online reviews of businesses—as the old saying goes, words matter. Studies also show that customers who have a negative experience are ten times more likely to post a bad review than a happy customer. With that data applied to the typical 5-star online rating system, it can take 40 positive reviews to make up for one bad review (i.e., to accurately reflect the actual customer experience of a business).

Similarly, psychologists have found that our...



For access to this article please sign in or subscribe.

 

Reader Comments(0)

 
 

Our Family of Publications Includes:

Powered by ROAR Online Publication Software from Lions Light Corporation
© Copyright 2021

Rendered 11/07/2021 07:06