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Community Transit hires new director to enhance the journey


Last updated 1/10/2017 at Noon

Community Transit has hired Molly Marsicek to lead a new Customer Experience Department.

“We want to make sure our operations reflect a customer service attitude at all levels,” said Community Transit CEO Emmett Heath. “I see this director as someone who will review the many touchpoints along the customer’s journey through our system, finding ways to enhance that customer experience and being a champion for the customer within our agency.”

Marsicek most recently served as senior manager of Customer Experience at Premera Blue Cross in Mountlake Terrace, where she developed a cust...

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